Cancellation Policy
A minimum of 30 days' notice is required to re-schedule or alter all or part of a reservation.
Any date and/or name change will incur a $20 administration fee.
We are required to notify the operator of any cancellations within the specified cancellation period. It is your responsibility to make sure you submit your cancellation request with adequate time, and during our standard business hours (9 am-5 pm), to allow us to contact the tour provider. All cancellation requests must be in writing and sent via email to: [email protected]. Any emails received outside of these hours will be considered received the following day.
Cancellation fees are as follows:
- 20% cancellation fee 182 days or more before departure
- 45% cancellation fee within 182 days and 30 days before departure
- 70% cancellation fee within 30 days and 14 days before departure
- 100% cancellation fee within 14 days before departure and for "No Show"
There will be no refund of any part of your tour costs should you fail to arrive at a scheduled tour departure time. Tour departures may not be delayed due to passenger circumstances - including events beyond your control, medical problems, airline delays, weather, etc.
All passengers are strongly advised to purchase comprehensive travel insurance that includes trip cancellation insurance, evacuation, and medical cover.
Operator Cancellations:
Weather conditions may affect all departures and itineraries. Tours may be altered or cancelled at the discretion of the Service Operator. In the event of trip or activity cancellation by the Service Operator (prior to departure) without a suitable alternative offered, a refund will be provided with a 20% administration fee deduction and any applicable card fees. It is strongly advised to have travel insurance, particularly during the wet season.
Terms And Conditions
This website acts as a booking agent only for the tours advertised herein. Although we endeavour to provide accurate information, we are not liable for inaccurate information concerning our services.
• No alcohol may be consumed prior to in-water activities
• The minimum age for this tour is 18 years old.
• Any dietary requirements (such as vegetarian, vegan, pescatarian, gluten-free diets and dairy/lactose-free) will need to pay a surcharge of $15 per person payable on check in. Kosher and Halal diets are unable to be catered for.
• The Operator retains the right to modify prices, adjust itineraries, implement a fuel surcharge, cancel departures, arrange alternate transportation, and modify itineraries and services if necessary.
• We are not liable for changes to tours, pricing or itineraries; all of which are subject to change without notice.
• Neither this site, nor any associated company or agent advertised through this site is responsible for your costs or losses resulting from alterations, cancellations, loss of personal belongings, property damage, delay or personal injury.
• All passengers are strongly advised to purchase comprehensive travel insurance that includes trip cancellation insurance, evacuation and medical cover. Please read the wording of your insurance policy carefully and ensure it covers you for all potential activities. In a medical emergency, any evacuation, vessel relocation, medical or other expenses are the financial responsibility of that passenger. Please be aware that scuba diving and other in-water activities are not covered by all travel insurance companies.
• Please inform us of any special requirements prior to your date of travel; such as dietary requirements, allergies, mobility and disability issues. This can be done in the 'Booking Message' section of your online reservation or by contacting our friendly reservations team.
No luggage storage facilities exist on any of our vessels or at the marina. Guests are asked to pre-arrange luggage storage for the duration of their trip. Guests are kindly asked to pack lightly for their trip, in a soft-sided zipless bag.
Enquire for private charter [email protected].
