Payment Policy
Thank you for choosing Mike Ball Fly & Dive the Cod Hole. Payments by visa card or mastercard.
Please note any dietary or other requirements in the booking message. You will need to make your on way to Mike Ball's Office 3 Abbott Street, Cairns Please call to confirm your trip 48 hours in advance on +61 7 4037 2700
This tour departs Mondays 7am at Mike Ball Office, 143 Lake St, Cairns (for transfer to airport) and returns by boat following Thursday 8am at Trinity Wharf, Cairns (courtesy inner city hotel transfers).
Cancellation Policy
COVID Policy
For All bookings during COVID-19.
If your booking is affected for any reasons during COVID, we will allow you to change your travel date.
If you are unsure when you will travel, your booking will be open dated with NO expiration date.
Cancellation Policy
Cancellation fees are as follows
20% cancellation fee 30 days or more before departure
50% cancellation fee if within 30 days before departure
100% cancellation fee within 14 days before departures
Schedules subject to change without notice
Scuba Diving Insurance
All passengers are strongly advised to purchase a comprehensive Travel Insurance policy that includes trip cancellation insurance and Evacuation & Medical cover for scuba diving.
Please be aware that not all Travel Insurance companies cover scuba diving and in-water activities. Please read the wording of your policy carefully.
Any evacuation, vessel relocation, or medical expenses are the diver's financial responsibility in a Medical Emergency. We strongly recommend the purchase of dive insurance.
Cancellation / Rescheduling Policy
We reserve the right to change vessel, dive locations, and prices without notice.
Please note we must receive at least 48 hours' notice from you when choosing to cancel or reschedule a reservation. Cancellation refunds are not given within 48 hours' notice. This includes factors beyond your control, including medical problems, airline delays, bad weather, etc.
Please refer to the Trade Practices Act 1974. Travel Insurance is highly recommended.
Please contact our office if you require any further information.
Terms And Conditions
All bookings must be reconfirmed within 48 hours of travelling.
Locations, prices and itineraries subject to change due to unforeseen circumstances without notice.
Travel and dive insurance are recommended.
No alcohol may be consumed prior to in water activities.
No refunds on uncompleted dives.
You will be required to complete a medical questionnaire before participating in any scuba activities. Some medical conditions OR medications may prevent you from scuba diving unless a current Queensland Diving Medical Certificate can be shown to the Dive Instructor. For example: heart disease, asthma, epilepsy or diabetes. If you are unsure of a particular medical condition or medication, please check with the dive organisation before booking your dive. Passengers intending to dive but restricted due to the aforementioned will not be offered a refund.
Minimum child age is 8 years. Parent/s or Guardian/s travelling with children are responsible for child minding. Allocation of one family with children per trip.
This website acts as a booking agent only for the tours advertised herein. Although we endeavour to provide accurate information we are not liable for inaccurate information concerning services. It is recommended all bookings are confirmed 48 hours in advance of the tour departure by calling +61 7 4037 2700. We are not liable for changes to tours, pricing or itineraries; all of which are subject to change without notice. Neither this site, nor any associated company or agent advertised through this site is responsible for costs or losses resulting from alterations, cancellations, loss of baggage, delay or personal injury. We strongly recommend everyone has their own travel insurance, and scuba diving insurance where applicable.
