Cancellation Policy
A minimum of 31 days' notice is required to re-schedule or alter all or part of a reservation.
Any date and/or name change will incur a $20 administration fee.
We are required to notify the operator of any cancellations within the specified cancellation period. It is your responsibility to make sure you submit your cancellation request with adequate time, and during our standard business hours (9 am-5 pm), to allow us to contact the tour provider. All cancellation requests must be in writing and sent via email to: [email protected]. Any emails received outside of these hours will be considered received the following day.
Cancellation fees are as follows:
- 20% cancellation fee 31 days or more before departure
- 40% cancellation fee within 30 days and 8 days before departure
- 100% cancellation fee with less than 8 days before departure and for "No Show"
There will be no refund of any part of your tour costs should you fail to arrive at a scheduled tour departure time. Tour departures may not be delayed due to passenger circumstances - including events beyond your control, medical problems, airline delays, weather, etc.
All passengers are strongly advised to purchase comprehensive travel insurance that includes trip cancellation insurance, evacuation, and medical cover.
Operator Cancellations:
If a scheduled tour/ course is cancelled due to unfavourable weather or unforeseen circumstances prior to the scheduled departure/ start date we offer you the option to transfer to a tour/ course on another day, where possible. If rescheduling is not an option, a full refund will be provided.
All trips and courses are subject to weather conditions, management’s discretion, vessel availability, and the minimum number of participants.
Terms And Conditions
This website acts as a booking agent only for the tours advertised herein. Although we endeavor to provide accurate information, we are not liable for inaccurate information concerning services.
- We are not liable for changes to tours, pricing, or itineraries; all of which are subject to change without notice.
- This tour is profoundly affected by the weather. The skipper will choose the sites based on the weather conditions to ensure the best possible and safest experience.
- Neither this site nor any associated company or agent advertised through this site is responsible for your costs or losses resulting from alterations, cancellations, loss of personal belongings, property damage, delay, or personal injury.
- All passengers are strongly advised to purchase comprehensive travel insurance that includes trip cancellation insurance, evacuation, and medical cover. Please read the wording of your insurance policy carefully and ensure it covers you for all potential activities. In a medical emergency, any evacuation, vessel relocation, medical or other expenses are the financial responsibility of that passenger. Please be aware that scuba diving and other in-water activities are not covered by all travel insurance companies.
- STAFF AND CUSTOMER BEHAVIOUR: The operator has a zero-tolerance policy towards any form of bullying, harassment, discrimination, or inappropriate behaviour, whether it is directed at our crew, fellow divers, or any other individuals. This includes, but is not limited to, verbal abuse, intimidation, or unwanted physical contact. They expect all participants to conduct themselves in a manner that is respectful and considerate of others. Any individual found to be engaging in such behaviour will be asked to leave the premises or, in the case of a diving trip, removed from the vessel or dive site. They reserve the right to refuse service to anyone whose actions disrupt the safety, well-being, or enjoyment of others.
- Please inform us of any special requirements before your date of travel; such as dietary requirements, allergies, mobility and disability issues. This can be done in the 'Booking Message' section of your online reservation or by contacting our friendly reservations team
Important Information:
Some medical conditions will prevent you from diving. You’ll be required to complete a statement about your current health and fitness to dive on board the vessel prior to any diving taking place. Snorkelling and Scuba Diving can be strenuous activity. Some medications and medical conditions (e.g., asthma, diabetes, heart or lung disease) may prevent or limit your participation. We will not be held responsible nor issue any refunds if you can't scuba dive due to a medical condition.
Please note that if you are diving, you will be required to show proof of a PADI Open Water certification, or equivalent from another dive organization.
All passengers will also be required to complete and sign a legal Waiver Release & Indemnity Deed once on board the vessel.
We recommend you do not fly within 24 hours of your final dive.
Trip Confirmation from the Tour Operator: LIVEABOARDÂ trip status updates are sent approximately one (1) week prior to your scheduled trip.
Reviews
There are no reviews yet