Cancellation Policy
A minimum of 48 hours' notice is required to re-schedule or alter all or part of a reservation.
Any date change will incur a $20 administration fee.
We are required to notify the operator of any cancellations within the specified cancellation period. It is your responsibility to make sure you submit your cancellation request with adequate time, and during standard business hours (8 am to 5 pm, closed on Public Holidays), to allow us to contact the tour provider. All cancellation requests must be in writing and sent via email to: [email protected]. Any emails received outside of these hours will be considered received the following day. Please be aware that cancellation attempts made through online chat or phone will not be processed.
Cancellation fees are as follows for Open Water Courses:
- 20% cancellation fee 48 hours or more before departure
- DAY 1: a 20% cancellation fee + $200 course fee will apply, and will be deducted from any refund to which you are entitled.
- DAY 2 and ONWARDS: No refund will be given. However, customers will be provided the option to switch to a different activity (i.e. snorkelling) to the value of the course costs already paid. No refunds will be issued for any remaining balances.
- Day trip course schedules can NOT be altered.
There will be no refund of any part of your tour costs should you fail to arrive at a scheduled tour departure time. Tour departures may not be delayed due to passenger circumstances - including events beyond your control, medical problems, airline delays, weather etc.
All passengers are strongly advised to purchase comprehensive travel insurance that includes trip cancellation insurance, evacuation and medical cover. Please read the wording of your insurance policy carefully and ensure it covers you for all potential activities
Terms And Conditions
This website acts as a booking agent only for the tours advertised herein. Although we endeavour to provide accurate information, we are not liable for inaccurate information concerning services.
- We are not liable for changes to tours, pricing or itineraries, all of which are subject to change without notice. The tour operator will endeavour to adhere to the advertised itinerary, but reserve the right to alter the itinerary or cut short the tour in the event of medical emergency, inclement weather conditions, or for reasons involving passenger, crew or vessel safety, at the sole discretion of the Master of the Vessel.
- Neither this site, nor any associated company or agent advertised through this site is responsible for your costs or losses resulting from alterations, cancellations, loss of personal belongings, property damage, delay or personal injury.
- All passengers are strongly advised to purchase comprehensive travel insurance that includes trip cancellation insurance, evacuation and medical cover. Please read the wording of your insurance policy carefully and ensure it covers you for all potential activities. In a medical emergency, any evacuation, vessel relocation, medical or other expenses are the financial responsibility of that passenger. Please be aware that scuba diving and other in-water activities are not covered by all travel insurance companies.
- A severe storm or named cyclone in the region may delay our departure or require the trip to be cut short or cancelled. If travelling in the cyclone season (December to April) we advise the purchase of (well prior the due Travel Date), insurance that covers force majeure events (being events outside the control of the parties, such as natural disasters).
- Please inform us of any special requirements before your date of travel, such as dietary requirements, allergies, mobility and disability issues. This can be done in the 'Booking Message' section of your online reservation or by contacting our friendly reservations team
Minimum requirements:
- The minimum age is 10 to participate in a PADI Open Water Course (12 for the advanced course). If the diver is under 12, we must be informed before the course starts, as a private instructor will join on the sea days.
- Anyone 15 or under needs to be accompanied by a Parent or Guardian during day trips on the Reef. A 16 or 17-year-old may travel without a Parent or Guardian if we have prior written parental consent and the relevant liability forms signed by a Parent or Guardian.
- Ability to pass a 200m swim and 10-minute treading water test
Important Medical Requirement
All students enrolling in the PADI Open Water Course must complete a PADI Medical Questionnaire before participating. If any medical conditions require further assessment, you must have the final page of the form signed by a qualified physician before you can dive. Failure to provide medical clearance, if required, may prevent you from joining the course. The above cancellation fees would apply.
Flying after Scuba Diving
It would be best if you did not fly or go to altitude for at least 18 hours after a scuba dive for single no-decompression scuba dive. Furthermore, you should not fly for 24 hours after your last dive for multiple dives.
Please refer to our website for our full Terms & Conditions: https://hotgetaways.com.au/about-hot-getaways/terms-conditions/
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